Shipping

▪️ We ship worldwide

▪️ We ship our pieces from the United Kingdom

▪️ We recently added a new warehouse in France to ship orders from our European customers.
In some cases, to speed up the delivery we may sent our pieces from France to countries outside of Europe.

▪️ Delivery costs (Royal Mail):

U.K.

• Signed for: £2.99
  (1-3 working days*, tracked)

International:

• International Tracked: £6.99
  (3-10 working days*, does not include weekends)

*Shipping times may be longer during busy periods (End of year holidays...)

▪️ Every shipment is fully tracked, and the tracking number will be emailed to you as soon as your item ships.

Returns

• Send an email to care@missvalkyrie.com to get details on how to return your item
• You have 15 days to tell us that you would like to return your item and an additional 15 days to send the item back for a refund/exchange.
• You are responsible for the payment of postage for the returned item.
• We don't refund the shipping cost of your order
• All jewellery is refundable/exchangeable
• Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 2 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account. 
• If an item arrives damaged or faulty, we will require photographic evidence within 1 week of receiving the product. Please provide photographic evidence to care@missvalkyrie.com
  
• If you choose to return your item using normal untracked delivery then please ensure you ask for proof of postage otherwise we cannot be held responsible if the item goes missing on its return.