Frequently Asked Questions
Where do you ship to and how much does shipping cost?
We ship to the United Kingdom, Europe (including Nordic countries), USA and Canada.
Shipping costs depend on where the items are sent to :
- Shipping to the UK : £2.99
- Shipping to the USA and Canada : £5.67 (USD $7.75/ CAD $9.80)
- Shipping to Europe (including Nordic countries) : £4.59 (€6.40)
- Shipping to Australia and New Zealand : £9.70 (AUS $17/ NZD $19)
More details are available in our shipping policy
Where do you ship from?
We process and ship our jewellery from the United Kingdom, and our clothing from Europe or the USA depending on the customer's location. In some rare occasions we may use backup suppliers in other parts of the world.
What happens if my item gets lost or arrives damaged?
Depending on the destination country, delivery can can take up to 3 weeks. Please give enough time for your item to arrive. If it still hasn't arrived after a month, we will send you a replacement or offer you a refund.
If your item arrives damaged, we will send you a replacement or offer you a refund.
Do you do refunds?
Yes we do, and we also offer a 100% satisfaction guarantee.
More info in our refund policy
Is my shipping tracked?
Yes it is! Every shipment has a tracking number that will be emailed to you as soon as the item ships.
Where can I track my shipment?
You can track your parcel using that tracking number here
Will I get my orders sent out together if I order more than one item?
We will normally send all your items together. However, to help us with stock management, there may be cases where your items will be sent in separate packages. If this is the case, you will receive one tracking number for each package.
What payment methods do you accept?
We accept all standard international cards, Paypal, Apple Pay and Google Pay.
Will I get custom charges?
Custom charges depend on the country we’re shipping the items to. Please check your own country policy to find out if you’ll be liable for custom charges before you order, as we are not able to refund any custom charge should you incur any.
What happens if an item is out of stock?
We try to make sure that items are never out of stock (unless they're limited edition or discarded).
If your favourite item is no longer available, you can ask us at firstname.lastname@example.org and we will let you know when it will be back
Can I suggest items for the store?
Yes you can! We have a Facebook group where we encourage our valkyries to make suggestions about products they'd like to see.
You can access our group here : Our Facebook Group
Do you sell gift cards?
Yes we do! If you'd like to make a gift but would like the lucky recipient to choose the item, you can get them a gift card here.
Various amounts are available, and they will be emailed automatically with instructions about how to redeem them.
How do I take card of my jewellery items?
To make sure your jewellery remains in good condition for longer :
- Keep your items away from lotions, creams…
- Remove jewellery before bathing
- Keep them in the provided bag or pouch to avoid scratches
- Wash them occasionally in soapy water, and then wipe them with a gentle cloth
Who do I contact if I have more questions?
Please contact us at email@example.com and we will be happy to help you!