Frequently Asked Questions

Where do you ship to and how much does shipping cost?
We ship to the United Kingdom, Europe, the USA and Canada
Shipping costs are calculated at checkout and depend on where the items are sent to.

More details in our shipping policy

 

What happens if my item gets lost or arrives damaged? 
Please give enough time for your item to arrive. If it still hasn't arrived after a month, we will send you a replacement or offer you a refund.
If your item arrives damaged, we will send you a replacement or offer you a refund.

  

Do you do refunds?
Yes we do, and we also offer a
 100% satisfaction guarantee. 

More info in our refund policy

 

Is my shipping tracked?
Yes it is! Every shipment has a tracking number that will be emailed to you as soon as the item ships.

Where can I track my shipment?
You can track your item using that tracking number here

 

Will I get my orders sent out together if I order more than one item?
If you order more than one item, the items may be sent in separate packages. If this is the case, you will receive one tracking number for each package.

 

What payment methods do you accept?
We accept all standard international cards and Paypal. 

 

What happens if an item is out of stock?
We try to make sure that items are never out of stock (unless they're limited edition or if we decide to discard items).

If your favourite item is no longer available, you can ask us at shop@missvalkyrie.com and we will let you know when it will be back, or you can subscribe to our list so you will automatically be updated. 

 

Can I suggest items for the store?
Yes you can! We have a Facebook group where we encourage our valkyries to make suggestions about products they'd like to see.

You can access our group here : Our Customer Facebook Group

 

Do you sell gift cards?
Yes we do! If you'd like to make a gift but would like the lucky recipient to choose the item, you can get them a gift card here.

Various amounts are available, and they will be emailed automatically with instructions about how to redeem them.

 

Jewellery Care
To make sure your jewellery remains in good condition for longer :

  • Keep your items away from lotions, creams…
  • Remove jewellery before bathing
  • Keep them in a bag or pouch to avoid scratches
  • Wash them  occasionally in soapy water, and then wipe them with a gentle cloth 

Who do I contact if I have more questions?
Please contact us at shop@missvalkyrie.com and we will be happy to help you.

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