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All orders are carefully prepared before dispatch.
For books and other non-jewellery items, dispatch usually takes 1–3 business days.
As every jewellery piece is crafted to order by skilled jewellers, please allow 5–10 business days before dispatch.
We believe meaningful jewellery should never be rushed, allowing every design the time and attention it deserves before it begins its journey to you.
Shipping
Miss Valkyrie is based in the United Kingdom and ships worldwide. Orders are dispatched from the United Kingdom.
We also operate a fulfilment centre in France, allowing us to provide faster delivery for many customers across Europe. In some cases, orders to other regions may also be dispatched from France to reduce transit times.
Estimated delivery times:
- United Kingdom: 2–5 business days
- Europe: 4–12 business days
- Rest of the World: 7–20 business days
Delivery times may vary during busy periods, holidays or customs delays.
Tracking
Every order is fully tracked. Tracking information will be sent by email once your order has been dispatched.
Customs & Import Fees
International orders may be subject to customs duties, taxes or import fees. These are the responsibility of the customer and vary by country.
30-Day Money-Back Guarantee
We want you to shop with complete confidence.
If you are not completely happy with your order, you have 30 days from delivery to contact us for a return or refund.
Items must be unused, in their original condition and returned in their original packaging.
Once we receive and inspect your return, we will process your refund to your original payment method.
Damaged or Incorrect Items
Please contact us as soon as possible if your item arrives damaged, faulty or incorrect. We'll work with you to put things right as quickly as possible.
Contact
If you have any questions about shipping or returns, we're always happy to help.