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We ship to the United Kingdom, Europe (including Nordic countries), the USA, Canada, Australia and New Zealand.
Each piece is made to order and the process can take up to 11 days.Once your item is ready, we will ship it to you.We process orders everyday, except Saturdays and Sundays.
We process and ship our jewellery from the United Kingdom.
Shipping costs depend on where the items are sent to :- Shipping to the United Kingdom : £2.99- Shipping outside the United Kingdom: £8.99 (USD $7.75/ CAD $9.80/€10/AUS $16/NZD $17))
Yes it is! Every shipment has a tracking numberthat will be emailed to you as soon as the item ships.You can track your parcel using its tracking number here
Shipping takes between 24 hours (for local UK orders) and 10 days for international orders.In some cases can take up to 3 weeks. Please give enough time for your item to arrive.If your order still hasn't arrived after a month, please contact us at firstname.lastname@example.org with your order number and we will send you a replacement or offer you a refund.
All your jewellery orders will be shipped together.
We take extra care in the way we pack your order : each piece is sent in its gift box and all orders are sent in padded envelopes.If after all this your item still arrives damaged, don't worry! just email us at email@example.com with a picture showing the damage and we will send you a replacement.
Yes we do! More info in our Refund Policy
We ship all our jewellery from the United Kingdom.Custom charges depend on the country we ship the items to. Please check your own country policy to find out if you’ll be liable for custom charges before you order, as we are not able to refund any custom charge should you incur any.
For any other queries, please email our support team at firstname.lastname@example.org and we'll be more than happy to help!
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